Refund policy
SATISFACTION GUARANTEE
We stand behind every product we make. If you're not completely satisfied with your purchase, we'll make it right.
30-DAY RETURN POLICY
You have 30 days from the date of delivery to return any unused product for a full refund of the purchase price.
To initiate a return:
- Email us at hello@finegroomingbrands.com with your order number
- We'll provide a return shipping label (US orders) or return instructions
- Ship the item back in its original packaging
- Refund processed within 5 business days of receiving the return
CONDITIONS
- Products must be unused and in original packaging
- Opened or used products are not eligible for return (hygiene reasons)
- Gift cards are non-refundable
- Sale items are final sale unless defective
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, contact us immediately at hello@finegroomingbrands.com with photos of the damage. We'll send a replacement at no cost to you.
EXCHANGES
We don't offer direct exchanges. To exchange an item, please return it for a refund and place a new order.
REFUND METHOD
Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement after we process it.
Questions? Contact us at hello@finegroomingbrands.com or call 585-286-1251.